I’ve become a supporter of Tony Roma’s ever since this American franchised restaurant chain comes into town. Anyway, yesterday when I happened to be in Sunway Pyramid for CNY shopping, I have dropped in at the newly open TGI Friday’s located at the new wing of the Pyramid as it has been ages since I last entered this restaurant (which is the one in Queensbay Mall). But, I am extremely shocked & upset by my experience there.
It was around 4.20pm when I entered the restaurant for an early dinner. I have been directed towards a table located just beside a small working desk where remnants of newly squeezed lemons being left on, filling the air with strong “fragrance” of lemons. In view of this, the waitress directed me to another table upon my request.
While I was waiting for my order, a door which was less than 1 meter from me was opened by a staff. To my surprise, it was an entrance of a store room and the staffs began to move out boxes of goods from the room……Meanwhile, my order was served. And I could see that they were still busying with their goods right in front of me. I became uncomfortable as it was apparently dusty. Thus, I requested for a change of table. However, to my surprise, I was offered the first table just now. For obvious reason that I’ve mentioned earlier, I pointed towards some non-occupied tables across and asked if I could sit at one of those table . But I was denied for any of those with the reason given by the waitress as I was alone, and only these two SINGLE-seated tables were available for me, according to their house rules.
I tried to persuade the waitress by saying that things could be more flexible as it was 4.30pm in a half empty restaurant. She responded that she required the approval from her supervisor. To my disappointment, the response given by her supervisor was also a “NO”, as they must abide to their house rules strictly. I was really upset and has no intention to continue my meal there. Hence, I requested to ‘ta pao’ with an angry face, in purpose to see how they handle it. The waitress again stressed that they have to abide to their rules and apologized before taking my dish away to pack up. ??? - looks like my angry face didn't work at all
When I was leaving the restaurant, I noticed that the supervisor was rather ignorant about the situation and watching me leaving with an indifferent facies.
I have the intention to lodge a complaint to the authorized party, however, I forgot to take down their names. I am really disappointed by the attitude and the service provided by the staffs. I believe if I happened to be in a kopitiam for a noodles of RM3, I wouldn’t have been as upset as this, after paying more than RM 30 for a spaghetti plus the so-called service taxes, I don’t think I will ever visit TGI again.
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